Ordering Info

We accept Checks, Money Orders, Visa, MasterCard, and Discover. In order for us to deliver your merchandise in the fastest way possible we ask that you please be sure to fill out all of the information accurately and completely. Once you have submitted your online order you will be notified immediately that it has securely reached our office and will be processed and shipped within 48 hours. Please Note: Orders placed with Check or Money Order payment option will not be shipped until we receive the check or money order in the mail. Credit cards accepted: Ordering By Mail You can place an order through the mail by making a check or money order in U. S. funds only, payable to Jade & Pearl, P.O. Box 1106, Hawthorne, FL 32640. Please note: There is a $30.00 charge for returned checks. Ordering By Telephone For phone orders, please have your complete credit card information and order ready. Call toll free (800) 219-9765. Our hours are 8AM to 6PM Eastern Time. For phone orders we only accept Visa, MasterCard, and Discover. For our international customers outside of the U.S. please call (386) 684-3217. Ordering By Fax For fax orders please click on the following link to Print the Order Form. Please include your correct billing address, telephone number, credit card information, including expiration date and signature. You may fax your order to (386) 684-3359. International Orders Cost and delivery time for shipping and handling on international orders varies according to location. Orders under 4 pounds and $400.00 will be shipped USPS First-Class International. Orders over 4 pounds and $400.00 will be shipped USPS Priority International. Insurance is required for larger orders and is included in the cost of shipping. If you feel the shipping charges are too high, or if you do not want to ship through the recommended carrier we choose, you can cancel the order immediately or contact us by phone or email to inquire about other shipping carriers. Jade & Pearl, Inc. is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the sole responsibility of the buyer. While we try our best to deliver your order as described in the order confirmation email sent to you, we are unable to guarantee that the parcel will reach you in the exact time frame stated. All countries, at anytime, can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials. These held up orders are not the responsibility of Jade & Pearl and can only be resolved by you and your local postal authorities. Add-ons We will gladly accept Add-ons if you contact us before your order is shipped out. The request should be sent as quickly as possible because we often fill orders immediately after receiving them. Because we do not keep your credit card info on file payment information must be resubmitted. If the order has already been sent you will have to place a new order online or by calling us. Even if you placed your original order days before it always doesn't hurt to try! Backorders Occasionally we run short of stock on particular items and issue a "Backorder" on your invoice. In this instance we will issue a backorder notice that clearly explains that your item will ship once our stock replenishes. Fulfillment of backorders generally takes 1-2 weeks.

Secure Ordering
Our website employs Secure Socket Layers (SSL) with 128-bit encryption for your protection. Credit card numbers are encrypted over a secure connection and decoded only by Jade & Pearl, so you can feel safe shopping with us.

Privacy
We here at Jade & Pearl respect your privacy, and are committed to protecting your personal information at all costs. We never share or sell your personal information to any outside agency. We collect personal information when you register for our free newsletter or purchase products through our website.

When you purchase products we ask for your name, email address, physical address, zip code, phone numbers, and credit card information expressly for processing your order. This information will not appear on our website except to be verified at the time of your transaction, nor will it be displayed later or shared with any other party. All information is strictly confidential.

Jade & Pearl may collect the following information from your web browser: your IP address, cookie information, and the page you request. This information is used to add products to your shopping cart and help prevent credit card fraud, to insure a secure shopping experience for our customers.

Jade & Pearl uses information for the following general purposes: to customize the content you see, to contact you to verify orders and inform you of changes on our website or notify you about new products and specials, and to process and ship your order.

Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your web browser from a website's computers and stored on your computer's hard drive.

Each web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

Jade & Pearl uses cookies to track the products you add to your shopping cart. This is necessary to enable online ordering. If you reject all cookies, you will not be able to purchase products on our website.

Intended Use
We do not rent, sell, or share personal information about you with other parties except to provide services you've requested, when we have your permission, or under the following circumstances:

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

Changing Your Personal Information
You can change your account information by sending an email to info@jadeandpearl.com.

We reserve the right to send you certain communications relating to the processing of your order, without offering you the opportunity to opt-out of receiving them. You may choose to unsubscribe from our free newsletter at anytime by visiting our Mailing List page or clicking on the unsubscribe link in the email we send you.

Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide services to you or in order to do their jobs.

Our website utilizes Secure Socket Layers (SSL) technology with 128-bit encryption to protect your credit card information. Your information is kept on a secure server as a safeguard to protect it.

Your Jade & Pearl account information is password-protected. Your password is required to login to the site after your first transaction. Please keep your login information in a safe place, as we cannot access passwords for you. If you lose your password, you will be required to re-enter your information to complete your transaction.

Changes to this Privacy & Security Policy
We may update this policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.